FAQ
IS EVERYTHING ON YOUR SITE HANDMADE?
- Yes, I (Heidi) make everything from my home studio by hand (and sewing machine)
CAN I TRY THINGS ON BEFORE PURCHASING?
- If you are local, and would like to try items on before purchasing, please contact me to set up an appointment. My email is heidi@heidiandseek.ca
WHAT IS YOUR RETURN/EXCHANGE POLICY
- I accept returns until 30 days from purchase, with the exemption of sale items.
- Return items must be in original condition and must not have signs of wear or use. Return shipping is covered by the customer
*Please contact me if you have questions about your purchase. Everything is made and packaged with great care, and I want you to love your pieces!
HOW LONG WILL IT TAKE FOR MY PURCHASE TO ARRIVE?
- Accessories and art are ready to ship, they will be sent out the day of purchase or next day.
- Clothing items are usually made to order, standard creation time is 3-4 days while shipping is 1-2 weeks (in Canada) and longer for other countries (please see shipping details when purchasing).
DO YOU OFFER LOCAL PICKUP?
- Yes - if you are local please select this option upon checkout to avoid shipping costs
DO YOU OFFER CUSTOM ORDERS?
- I only offer custom orders of pieces you see on the website. If you see something you like but would like it in a different color, please contact me and I will create a listing just for you!
DO YOU OFFER CUSTOM SIZING FOR CLOTHING?
- On most items I can offer custom sizing, please send your measurements in the notes section of your purchase so I can ensure the garment will be to your size.
