FAQ

IS EVERYTHING ON YOUR SITE HANDMADE?

• Yes, I (Heidi) make everything from my home studio by hand (and sewing machine)

CAN I TRY THINGS ON BEFORE PURCHASING?

• If you are local, and would like to try items on before purchasing, please contact me to set up an appointment.  My email is heidi@heidiandseek.ca

WHAT IS YOUR RETURN/EXCHANGE POLICY

• I accept returns until 30 days from purchase, with the exemption of sale items.
• Return items must be in original condition and must not have signs of wear or use. Return shipping is covered by the customer

 *Please contact me if you have questions about your purchase.  Everything is made and packaged with great care, and I want you to love your pieces!

HOW LONG WILL IT TAKE FOR MY PURCHASE TO ARRIVE?

• Accessories and art are ready to ship, they will be sent out the day of purchase or next day.
• Clothing items are usually made to order, standard creation time is 3-4 days while shipping is 1-2 weeks (in Canada) and longer for other countries (please see shipping details when purchasing).

DO YOU OFFER LOCAL PICKUP?

• Yes - if you are local please select this option upon checkout to avoid shipping costs

DO YOU OFFER CUSTOM ORDERS?

• I only offer custom orders of pieces you see on the website.  If you see something you like but would like it in a different color, please contact me and I will create a listing just for you!

DO YOU OFFER CUSTOM SIZING FOR CLOTHING?

• On most items I can offer custom sizing, please send your measurements in the notes section of your purchase so I can ensure the garment will be to your size.